NY.gov Portal State Agency Listing Search NY.gov
NY-Alert (Division of Homeland Security and Emergency Services (DHSES))- Andrew M. Cuomo (Governor)NY-Alert (Division of Homeland Security and Emergency Services (DHSES))- Andrew M. Cuomo (Governor)
   NY-Alert - Civilians Portal
NY-Alert Help and Support - NY-Alert Mobile Apps

Thank you for choosing the NY-Alert Mobile App! The basic features are described below.

Contact Lookup Tab

The Contact Lookup screen is designed to provide a quick way for you to look up emergency and government contact information. This includes listings for police, fire, transit, and disaster information based upon the current location of your iPhone, iPad, or iPod touch device.

Approximate Location

In order for automatic location based functions to work, you must have Location Services turned to the ON position in the Settings screen for your device.

The Contact Lookup screen lists available contacts by approximate distance from your current location. You can see your approximate location listed on the application banner.

Clicking on any Category icon on the Contact Lookup screen will take you to the list of nearby available contacts of that type.

Federal and emergency hotline numbers will always be listed at the top, followd by local numbers ranked by proximity to your current location. Clicking any contact in the list will direct you to their Contact Info page that lists available Phone Numbers, Text Message Numbers, Email Addresses, Websites, and Physical Addresses.

Clicking the icon next to each contact will automatically take the appropriate action for that item, such as dialing the phone number, opening the website, or displaying the address on Google maps.

Dial 911

The Dial 911 button will instantly use the telephony features on your iPhone to dial the 911 emergency telephone number. If you are using an iPad or iPod touch device the Dial 911 feature is not available. The Dial 911 button is located at the top right of the app banner which appears on the Contact Lookup page of the application.


The Bookmarks page allows you to save multiple address locations so that you can reference information on the Contact Lookup screen pertinent to your bookmarked locations. For example, you could bookmark your work location, home location as well as the locations of friends and family members across the state.

You can select one of your bookmarks by clicking the book icon located on the Contacts screen. Click one of the bookmarks in the list to set the bookmark as your current approximate location. Once set, you can use the Contacts Lookup page to find police, medical, fire, etc. information for that location.

You can add additional Bookmark locations to your App by clicking the Bookmark button on the Contact Lookup page to open the Locations screen. Next, click the plus button to open the Add Location screen and add a new bookmark.

Next, enter an address into the search box and make sure it appears as desired in the mini map. Alternatively, you can click the target button to set your current location as the address. Finally, enter a name for your location, such as “home,” and press the Add Location button to complete your bookmark. Clicking on your Bookmarked location on the Bookmarks page will set that location as your current position until you restart the App.

You can delete a Bookmarked location at any time by clicking the red minus button next to a Bookmarked location and then clicking the Delete button.

Current Alerts Tab

The Current Alerts page displays the list of recent alerts that have been pushed out by The Alert System notification staff for the area of your choice.

By default the Current Alerts page displays “My Alerts” the first time you open it. “My Alerts” will only appear if you have signed into the Alert System app by using the Settings page. Signing into the app with your Alert System username and password allows you to receive any personalized alerts you may have configured on the http://www.nylert.gov website. These personalized alerts will appear on the “My Alerts” page of the Current Alerts tab; you can click upon any alert in the list to see its contents. Alert message contents appear on the Alert Details page. The list of alerts automatically refreshes with new information every minute. You can manually trigger a refresh by clicking and holding on the screen for a moment, and then dragging your finger down and letting go.

Alert Details

Clicking any alert on the Current Alerts screen will open the Alert Details. The Alert Details screen lists a brief description of the alert as well as any pertinent instructions.

You can click the Link to open up the Alert System webpage in your device’s browser and view the full text of the alert. All Alerts from the Alert System are also geolocated to a point or area on the map.

Alert Map

The Alert Map can be accessed by clicking the Map button on the Alert Details page. The map will display the exact location of the alert, as well as a shaded polygon of the affected area if it is a municipal jurisdiction such as a town or county.

Available Locations

The Alert Location button is the icon located in the top left corner of the Current Alerts page. Clicking the Alert Location button provides a dropdown of municipal areas and bookmarked locations for you to choose from; you can click any location to narrow the list of current alerts down to the items that are specific to that location.


Once you have selected an Alert Location you can click the Filters button to winnow the list of alert types that will display on the Current Alerts tab.

You can deselect any individual alert type by clicking it.

Settings Tab
The Settings tab allows you to enter your credentials from the NY-Alert website and recieve your customized notification settings and locations on your NY-Alert Mobile App.

Alert System

Clicking the arrow next to the Selected Alert System field will display a list of available Alerting Systems. By Default, this will be set to the best available system based upon your location at the time you installed the App. You can manually change the setting should you travel to a location that uses another Alerting System based upon the NY-Alert architecture (ex: V.I. Alert).

If you have a NY-Alert or V.I. Alert civilian user account, you can enter it into the app on the Settings Tab. Entering your user account information will allow you to receive your customized alerts in the “My Alerts” section of the Current Alerts tab. Remember to click the save button to the right of the username field. After successfully saving your credentials, the Save button will change to a clear button and your password will lock in. Pushing the clear button will allow you to renter username and password information.

If you have a NY-Alert or V.I. Alert notifier account, you can enter the account information into the app and you will receive access to the Notify Tab. You must first successfully enter your civilian username and password and click the save button in order to see the fields for entering your notifier username and password.

Web Help

Clicking the Web Help button will open the Alerting System’s “Help and Support” webpage. The help page contains basic information about the Alerting System, as well as providing “How To” information for common actions such as: signing up for an account, setting up personal notifications, using the map interface, and utilizing the Alerting System’s Mobile App feature set.

Notify Tab

Create Alert

To launch an alert from your mobile app click the Notify Tab, make your alert selections and click the launch button.

When you launch the alert, the app will review your choices and any problems or incompatibilities with your choices will be brought to your attention. Which choices are available to you on the Create Alert page is based upon your NY-Alert or your V.I. Alert notifier’s account privileges.


Click the Template field to select a premade template to use for your alert. When you make a template selection, the subsequent fields on the Create Alert page will auto-fill with the template information. You will still be required to manually choose a distribution channel and add any audio recordings and attachments. Using a template is the quickest and easiest way to launch an alert.

Alert Type

Choose to make your alert either public or private. If you choose public, you will see Jurisdictions appear in the targets area; if you choose private, you will see Groups appear in the targets area.


Choose a status for your alert: Actual Event, Test, or Exercise.


Choose the appropriate category for your alert from the list of available options.


Choose an Event type from the list of available selections that are based upon your choice for category.


Select the appropriate settings for distributing your alert.


Select an appropriate response for people to enact following this alert.

Life Threat

Select On or Off to designate this alert as a Life Threat safety issue. Life Threat alerts will be pushed out at the highest priority level to all Alerting System recipients in the selected jurisdiction regardless of their alert preferences. Life Threat is only an available option when sending a public alert.


Select the channels through which you would like to distribute this alert. You may select multiple channels. Be aware that activating the SMS Priority – Failover channel will incur charges for any messages sent. In addition, selecting the EAS channel will activate the Emergency Alert System.

Alert Importance

Select an Urgency, Severity, and Certainty for your alert.


Select a Twitter Feed to which you would like to push the body of the alert. Standards Twitter message length applies.

Numeric Pager

Enter a Call Back Number so numeric pager users can call in to listen to the alert.


Select an EAS scenario. This will format the alert message for use with the Emergency Alert System.


Select either Jurisdictions or Groups who will receive your alert.


If you are sending a public alert message, you can select a municipal area that you would like to target. You can select any combination from all of NY State down to individual towns and villages.

The alert will be distributed to all individuals under your selected jurisdiction who have their preferences configured to receive the type of alert you are launching and who also are registered for the distribution channel you selected. If you chose the Life Threat option then all recipients will receive the message regardless of preferences.


If you are sending a private alert message, you can select a private notification group that you would like to target. The alert will be distributed to all individuals in the selected notification group who have their preferences configured to receive the type of alert you are launching and who also are registered for the distribution channel you selected.


Enter the text of your alert into the body section of the Create Alert page.


Enter an appropriate headline for your alert.

Detailed Description

Enter an appropriate description for your alert.


Include any necessary instructions for your alert recipients.

Audio Recording

You can create an audio recording for your alert. Click the Audio Recording field on the Create Alert page and then click the “Begin Recording” button. Speak your message clearly into the microphone area of your apple device.

When you have finished, click the “Stop Recording” button. You can listen to the recording by using the Begin and Stop Playback buttons on the Voice Recorder page.


You can enter a start and end time for your alert. This is the period during which your alert message will appear on the Alert System’s Website, App, and Data-Feed lists.

By default, the timeframe for an alert to remain active is set to twenty minutes.


You can include media attachments with your alert message. If your apple device has a camera, you can click the “Take Picture” or “Take Video” buttons to open the camera feature of your device. If you have images or videos that are already saved to your device, click the “Find Media” button to browse for your stored media.